https://eggyolk.vn/ is committed to providing the best shipping service at competitive rates for all orders placed with us. We offer nationwide delivery with the following specific shipping policies:
Delivery Time
The responsibilities of merchants and logistics service providers are clearly defined regarding the provision of shipping documents throughout the delivery process. Logistic providers are responsible for delivering all goods along with invoices and product-related documents to customers.
Important Notes:
- All orders are pre-packaged and sealed by https://eggyolk.vn/ before shipment.
- The shipping carrier is responsible for delivering the goods intact and in their original packaging.
- Each package will include the following information:
- Recipient Information: Name, phone number, and delivery address.
- Order Tracking Code: Unique tracking number for the order.
To ensure product security, we will include a financial invoice or a valid delivery note (if applicable) inside the parcel. These documents serve as a basis for handling complaints, verifying the product’s market value, and ensuring legal circulation of goods.
https://eggyolk.vn/ will request the shipping partner to deliver the order within the agreed timeframe once all order procedures have been completed. Shipping typically takes at least 3 – 5 business days (excluding Saturdays, Sundays, and public holidays).
For orders paid via credit card, processing time will begin once https://eggyolk.vn/ has received full payment. Please note that we reserve the right to adjust delivery times without prior notice in cases of natural disasters or special circumstances.
Each order will be delivered up to two times. If the first delivery attempt is unsuccessful, our staff will contact you to arrange a second delivery attempt. If we are unable to reach you within two business days (via SMS or direct call) and no response is received, the order will be canceled.
To check your order status or for any inquiries, please contact our Customer Support Team.
Upon receiving your order, please complete payment and sign the delivery receipt before checking the package. If you notice any defects or issues, kindly retain the shipping receipt for reference.
