1. RETURN AND REFUND POLICY

Customers can request a warranty service when using the services on https://eggyolk.vn/.

Warranty Process

  • Customers can contact our warranty and support centers when assistance is needed. Our customer care team will provide guidance on the warranty process.
  • Upon receiving a warranty request, our technical team will resolve the issue within 24 hours via phone, email, or direct support through TeamViewer.
  • We will verify the service quality and proceed with the warranty or refund as requested by the customer.
  • Refunds will be processed using the same payment method as the original transaction:
    • If paid via bank transfer, refunds will be sent to the same bank account with the exact purchase amount.
    • If paid in person at the company, customers will need to visit the company to receive the refund (our support team will schedule an appointment).

2. PRODUCT INSPECTION POLICY

Inspection ensures that the products received match the order placed on https://eggyolk.vn/.

a. Inspection Timing

  • Customers can check their order together with the delivery personnel at the time of receipt.
  • If an issue is found after receiving the order, customers should contact our customer service team at 0582618681 or via email at [email protected] for assistance.
  • Note: Customers are advised to record a video while unboxing for reference if needed.

b. Scope of Product Inspection

Customers can check:

  • The quantity of products received.
  • The product details against the order confirmation (name, quantity, customer details on the order documents).
  • The appearance of the product, ensuring it matches the displayed images at the time of purchase.
  • Customers must not open or tamper with sealed products that have security labels.
  • Customers should not use the product until the inspection is complete.

c. Handling Process for Incorrect Orders

  • If the received product does not match the order, customers should contact 0582618681 immediately.
  • If an incorrect order was shipped, customers may refuse the order and are not required to make payment. If the order was prepaid, customers can choose to receive a correct replacement or request a refund.
  • Refunds will be processed promptly by Eggyolk Vietnam JSC.

d. Customer Complaint Channels

3. RETURN POLICY

To protect customer rights and improve service quality, https://eggyolk.vn/ supports product exchanges or refunds. (Shipping fees are non-refundable.)

Eligible Return Cases

  • The wrong product type or model was delivered.
  • The order is incomplete (missing items or accessories).
  • The product has external damage (e.g., torn packaging, damage during shipping).
  • The product differs from its description on https://eggyolk.vn/ and no prior notice was given.

Return Process

  • Returns must be initiated within 24 hours of receipt.
  • The customer must provide the full product, accessories, and any related documents.
  • Note: Customers must keep all transaction documents and ensure the product is unused and in its original condition.
  • Customers should inspect the order and confirm its condition upon delivery. If any issue arises, it must be reported within 24 hours via 0582618681.

4. EXCHANGE POLICY

  • Products are eligible for a free replacement within 7 days if defective due to manufacturer errors.
  • Customers may exchange for a different product within 30 days if the original product has defects.
  • Exchange requests will be processed within 5 minutes upon confirmation.

Conditions for Exchange

  • Products must remain in 100% original condition (unused, undamaged packaging).
  • Not eligible for exchange/return if:
    • The product is damaged (torn, broken, scratched).
    • The customer changed their mind after purchase.
    • The product was misused or altered (e.g., torn packaging, stains).
    • The customer did not follow return procedures (e.g., missing warranty card).
    • The issue was not reported within 24 hours of receiving the product.

Note: Exchanges will be conducted following the policies of the supplier or authorized distributor. For any concerns, contact our support team at 0582618681.